Privacy Policy

Last updated: 16 August 2026

Active Rehab Therapy respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what personal information we collect, why we collect it, how we use it, who it may be shared with, how long we keep it and the rights you have in relation to your information.

1. Who We Are

Active Rehab Therapy is a sole trader business providing physiotherapy, sports injury rehabilitation, sports therapy, massage services and online rehabilitation coaching.

Active Rehab Therapy
Unit 3, Top Bodies Gym
29 St John's Road
Huddersfield
West Yorkshire
HD1 5DX

Email: info@activerehabtherapy.co.uk
Telephone: 07496 168413

For the purposes of UK data protection law, the proprietor trading as Active Rehab Therapy is responsible for determining how and why personal information is processed in connection with the services described in this Privacy Policy.

Any questions, requests or concerns regarding your personal information should be directed to the contact details above.

2. Information We May Collect

Depending on how you interact with Active Rehab Therapy, we may collect:

Your name
Email address
Telephone number
Appointment and booking information
Information submitted through website forms
Information submitted when applying for Online Rehab Coaching
Information about injuries, symptoms, medical history, previous treatment or physical limitations
Information about your training, sport, activity levels and rehabilitation goals
Assessment and rehabilitation information
Exercise, movement or progress videos and photographs that you choose to provide
Treatment and rehabilitation records
Progress information and programme updates
Communications between you and Active Rehab Therapy
Payment and transaction information where applicable
Technical information relating to your use of our website, such as browser, device, IP address and cookie information where applicable

Information concerning your physical or mental health is considered special category personal data under UK data protection law and is subject to additional protections.

3. How We Collect Your Information

We may collect personal information when you:

Complete a form on our website
Make an enquiry
Apply for Online Rehab Coaching
Book or request an appointment
Contact us by telephone, email, website form or messaging service
Attend an assessment, treatment or rehabilitation session
Participate in an online rehabilitation programme
Send exercise or movement videos for review
Provide progress updates
Make a payment
Use our website

Where appropriate and lawful, we may also receive relevant information from another healthcare professional or organisation.

4. Why We Use Your Information

We may use your personal information to:

Respond to enquiries
Review applications for Online Rehab Coaching
Assess whether our services may be suitable for you
Arrange and manage appointments
Carry out assessments
Provide treatment or rehabilitation
Develop personalised rehabilitation programmes
Monitor rehabilitation progress
Review exercise technique and movement videos
Provide programme adjustments and feedback
Support your return to normal activity, training or sport
Communicate with you about your treatment or rehabilitation
Maintain appropriate clinical and business records
Process payments
Manage our relationship with you
Respond to complaints or queries
Meet professional, insurance, regulatory or legal requirements
Maintain the security and functionality of our website
Improve our services
Send marketing communications where permitted by law

We aim to collect only information that is relevant and reasonably necessary for the purpose for which it is required. ICO guidance states that organisations should not collect more health information than they genuinely need for their stated purpose.

5. Our Lawful Bases for Processing Personal Information

The lawful basis we rely on will depend on why the information is being processed.

We may process ordinary personal information where:

It is necessary to take steps at your request before entering into a contract.
It is necessary to provide services under a contract with you.
It is necessary for our legitimate interests in responding to enquiries, administering Active Rehab Therapy, communicating with clients and operating our services, provided those interests are not overridden by your rights.
We are required to process information to comply with a legal obligation.
You have provided consent where consent is the appropriate lawful basis.

Health information is special category personal data. Processing special category data requires an appropriate Article 6 lawful basis as well as a separate Article 9 condition.

Where appropriate and where the relevant legal requirements are met, health information may be processed where necessary for the provision or management of health care or treatment, or where explicit consent is the appropriate condition for processing.

Where we specifically rely on your consent, you may withdraw that consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.

Where explicit consent is relied upon for special category information, it must be freely given, specific, affirmative and unambiguous, and expressly confirmed by the individual.

6. Online Rehab Coaching

When you apply for Online Rehab Coaching, we may ask you to provide information about your:

Injury or symptoms
Previous treatment or rehabilitation
Current activity levels
Training background
Sport or exercise participation
Rehabilitation goals
Equipment available to you

We use this information to review your application and determine whether Online Rehab Coaching may be suitable for you.

If you become an Online Rehab Coaching client, we may also process information relating to your rehabilitation programme, progress, exercise performance and communications.

You may be asked to provide exercise or movement videos so that technique, progression and rehabilitation exercises can be reviewed.

Please only provide health or injury information that is relevant to your enquiry or rehabilitation.

Online Rehab Coaching is not an emergency medical service. If you believe you require urgent medical attention, you should contact an appropriate emergency or healthcare service.

7. Who We May Share Your Information With

Active Rehab Therapy does not sell your personal information.

Where reasonably necessary, information may be shared with organisations or professionals that help us provide or operate our services, including:

Website and hosting providers
Website form providers
Email and communications providers
Booking and administration systems
Payment providers
Professional advisers
Accountants
Insurers
Legal advisers
Appropriate healthcare professionals where necessary and lawful
Regulatory or public authorities where disclosure is legally required

Our website is operated using Wix, and information submitted through website forms may therefore be processed using Wix systems.

If you choose to communicate with us through a third-party communication platform such as WhatsApp, information may also be processed in accordance with that provider's own privacy practices.

We only share personal information where there is an appropriate and lawful reason to do so.

8. International Data Transfers

Some of the technology, website, communications or service providers we use may process or store information outside the United Kingdom.

Where personal information is transferred outside the UK, appropriate safeguards or lawful transfer mechanisms will be used where required by UK data protection law.

You can contact Active Rehab Therapy if you would like further information about safeguards relating to international transfers.

9. How Long We Keep Your Information

We do not keep personal information for longer than reasonably necessary.

How long information is retained depends on factors including:

Whether you become a client
The type of service provided
The nature of the information
Professional record-keeping requirements
Insurance requirements
Legal or regulatory obligations
The need to establish, exercise or defend legal claims

Information from enquiries or applications that do not result in an ongoing client relationship will be reviewed and removed when it is no longer reasonably required.

Treatment, assessment or rehabilitation records may need to be retained for longer where this is necessary for professional, insurance, regulatory or legal purposes.

We periodically review information we hold and delete or securely dispose of information when there is no longer a justified reason to retain it.

ICO guidance permits organisations to provide either a retention period or the criteria used to determine that period where appropriate.

10. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information from:

Unauthorised access
Accidental loss
Misuse
Alteration
Disclosure
Destruction

Access to personal information is limited to people who reasonably require it in connection with the provision or administration of our services.

No internet-based system can be guaranteed to be completely secure, but we take reasonable precautions appropriate to the nature of the information we process.

11. Cookies and Website Technologies

Our website may use cookies and similar technologies for purposes including:

Essential website functionality
Security
Remembering user preferences
Website performance
Analytics, where enabled

Cookies that are strictly necessary for the operation of the website may be used without consent where permitted by law.

Where consent is required for non-essential cookies or similar technologies, they will only be used in accordance with the choices you make through the website's cookie controls.

You can change your cookie preferences through the cookie settings available on the website.

Current ICO guidance requires users to have control over cookies that are not strictly necessary and says non-essential cookies should not be set before the required consent has been obtained.

12. Marketing Communications

We may contact existing or prospective clients about Active Rehab Therapy services where permitted by law.

Where consent is required for electronic marketing, we will request it separately.

You can unsubscribe from marketing communications at any time.

Opting out of marketing will not prevent us from contacting you where necessary regarding:

An enquiry you have made
An appointment
Treatment
Rehabilitation
Online Rehab Coaching
Payments
Other service-related matters

13. Your Data Protection Rights

Depending on the circumstances and the lawful basis being relied upon, you may have rights including:

Right to be informed — to understand how your personal information is used.
Right of access — to request a copy of personal information we hold about you.
Right to rectification — to ask us to correct inaccurate or incomplete information.
Right to erasure — to ask us to delete your information in certain circumstances.
Right to restrict processing — to ask us to restrict how we use your information in certain circumstances.
Right to object — to object to certain types of processing.
Right to data portability — to receive certain information in a portable format where applicable.
Right to withdraw consent — where processing is based on consent.

These rights are not absolute and some rights only apply in particular circumstances.

To exercise a data protection right, contact:

info@activerehabtherapy.co.uk

We may need to verify your identity before fulfilling certain requests.

14. Automated Decision-Making

Active Rehab Therapy does not currently use solely automated decision-making or profiling to make decisions about clients that produce legal or similarly significant effects.

Applications, assessments and rehabilitation decisions involve human review.

15. Complaints

If you have concerns about how Active Rehab Therapy has collected or used your personal information, please contact us first so that we have an opportunity to address the issue.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator.

Further information about making a complaint is available from the ICO.

16. Changes to This Privacy Policy

We may update this Privacy Policy when:

Our services change
Our systems or technology change
The way we process information changes
Our legal or regulatory obligations change

The latest version will be published on this page and the Last updated date will be amended when appropriate.

17. Contact Us

For questions about this Privacy Policy or how Active Rehab Therapy uses your personal information, contact: